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Frequently Asked Questions (FAQ)
About CMLS
We are a public clinic. At Clinique Medicale Le Soleil, all consultations are covered by RAMQ. Our mission is to provide the compassionate, high-quality Primary health care you deserve.
The Clinique Medicale Le Soleil is located at #200, 72 Boulevard Saint Jean Baptiste #200, Châteauguay, Quebec J6K 4Y7
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Yes, Clinique Medicale Le Soleil is accessible to people with restricted mobility.
General
Prescriptions can be usually refilled in person or over the phone.
ETA for lab results will vary based on the lab that it was sent to but it usually takes between 2 and 3 weeks.
The time to receive imaging results is much quicker and we call the patient as soon as we receive them from the lab.
For general tests, if the results are normal, we do not contact the patient. If the results are abnormal, we will be in touch with the patient as soon as we receive the results.
Yes, Clinique Medicale Le Soleil is accessible to people with restricted mobility.
Family Medicine
A family medicine group (GMF) is a conglomerate of family doctors who work together in very close collaboration as well as with other health care professionals (ex: nurse, social worker, pharmacist, etc.). This structure allows for a better work organization, and better access and quality of care.
In order to prioritize the most urgent needs of our population, our physicians take new patients directly from the governmental registry for family doctor, the Guichet d’accès à un médecin de famille (GAMF). Therefore, it is strongly recommended that you register on it: https://www.quebec.ca/en/health/finding-a-resource/registering-with-a-family-doctor/
Please note that our doctors do not take new patients through our urgent care appointments.
Yes, Clinique Medicale Le Soleil is accessible to people with restricted mobility.
Medical Appointments with a Physician
Yes, our clinic is accessible to everyone, but consultation fees will apply for those not insured by RAMQ. A receipt will be provided, and consultation fees can then be claimed from your health insurance provider if applicable.
Yes, patients who have previously come to the clinic and have their RAMQ medical card information in our database do not need to show their medical card prior to the appointment, so long as the medical card is NOT expired.
However If you are a new patient without their RAMQ medical care, have an expired medical card on file and/or do not have a medical insurance card, then you may be charged a fee for the visit.
This fee will differ depending on the complexity of the case, as per the Fédération des médecins omnipraticiens du Québec (FMOQ) guidelines.
Yes, we do accept emergency appointments! Our urgent care physicians are available 7 days a week. Simply log in to your portal and book an appointment with one of them. This service is offered to all!
Minor emergency appointments can be taken 24 hours in advance and must be booked online via our website.
You do NOT need to be a patient at CMLS in order to book a minor emergency appointment.However, please note that availability is limited and that we cannot guarantee appointments.
Unfortunately, if you are unable to book, it means that we do not have any appointments available left for that day.
If your child needs immediate medical attention, please go to the nearest emergency room. If you need medical advice or have questions about your child’s health that cannot wait for your next appointment, please contact Info-Santé by dialing 811.
Please bring all necessary documents for the doctor to look through. These can be your old files, or new documents/results from a recent visit with a specialist or Emergency Department visit.
Please bring a list of your medications. If you do not have a list, please bring your medication bottles with the label on.
Bringing pills in an unmarked bottle is dangerous as we cannot identify them.
Usually, each appointment can last between 15-20 minutes.
However, depending on the simplicity or complexity of the case, the appointment can be anywhere between 10 – 30 minutes.
Please discuss with the receptionist as to the reason of the visit so that adequate time is given for your concerns.
I am new to Canada. Can I still be seen?
Yes. Whether you are a recent immigrant or here on student or travel visa, you most certainly can be seen.
Please note that there will be a charge if you do not have your RAMQ medical card and
A receipt can be provided for your insurance claim.
Your child must be linked to your own patient portal in order to be able also book an appointment online or him or her. Please request it to our administrative staff.
The fastest way to book an appointment with your physician is through your patient portal.
The patient portal is an account that allows you to access your medical profile online! You can manage your appointments for you and all your family by browsing through and consulting your online document and via our secured platform. When booking an appointment, you have the option of choosing a consultation with your family doctor or an emergency appointment with one of our practitioners.
The slots are refreshed every 24 hours; hence, we suggest you consult your patient portal at a later time so that new slots become available. Do not forget to check in both the blue and red sections!
Please note that our urgent care service is available 24/7. It is viewable in the “emergency appointments” section of the patient portal
You must present yourself and your child at the clinic 5 minutes before your scheduled appointment time.
Please note that arriving more than 15 mins late to an appointment for any reason will be considered a “no show” and result in a fee of $50.
People who schedule an appointment twice in two consecutive days and do not show up may be asked to refrain from scheduling any further appointments at Bloom in the future.
It is important to respect to your booked appointment, otherwise this prevents another patient to be able to benefit from an appointment with a physician.
If you wish to cancel your consultation, we ask that you please do it in a timely fashion and not at the last minute.
It is possible to cancel an appointment through the patient portal or by contacting us directly.
Furthermore, please think of the others and only book one appointment at a time.
No, there are no fees to see a doctor if you have RAMQ coverage.
If, however, you do not have RAMQ coverage, do not have your RAMQ card on your first visit or your RAMQ card is expired, then you will be charged a fee for the visit.
There will also be a fee for health certificates, medical reports, SAAQ reports and missed appointments to mention a few.
These fees will differ depending on the complexity of the case, as per the Fédération des médecins omnipraticiens du Québec (FMOQ) guidelines.
Only for services not covered by RAMQ. Please refer to the fee schedule and the display of eligibility.
Medical Appointments with a Physician
Yes, our clinic is accessible to everyone, but consultation fees will apply for those not insured by RAMQ. A receipt will be provided, and consultation fees can then be claimed from your health insurance provider if applicable.
Yes, patients who have previously come to the clinic and have their RAMQ medical card information in our database do not need to show their medical card prior to the appointment, so long as the medical card is NOT expired.
However If you are a new patient without their RAMQ medical care, have an expired medical card on file and/or do not have a medical insurance card, then you may be charged a fee for the visit.
This fee will differ depending on the complexity of the case, as per the Fédération des médecins omnipraticiens du Québec (FMOQ) guidelines.
Yes, we do accept emergency appointments! Our urgent care physicians are available 7 days a week. Simply log in to your portal and book an appointment with one of them. This service is offered to all!
Minor emergency appointments can be taken 24 hours in advance and must be booked online via our website.
You do NOT need to be a patient at CMLS in order to book a minor emergency appointment.However, please note that availability is limited and that we cannot guarantee appointments.
Unfortunately, if you are unable to book, it means that we do not have any appointments available left for that day.
If your child needs immediate medical attention, please go to the nearest emergency room. If you need medical advice or have questions about your child’s health that cannot wait for your next appointment, please contact Info-Santé by dialing 811.
Please bring all necessary documents for the doctor to look through. These can be your old files, or new documents/results from a recent visit with a specialist or Emergency Department visit.
Please bring a list of your medications. If you do not have a list, please bring your medication bottles with the label on.
Bringing pills in an unmarked bottle is dangerous as we cannot identify them.
Usually, each appointment can last between 15-20 minutes.
However, depending on the simplicity or complexity of the case, the appointment can be anywhere between 10 – 30 minutes.
Please discuss with the receptionist as to the reason of the visit so that adequate time is given for your concerns.
I am new to Canada. Can I still be seen?
Yes. Whether you are a recent immigrant or here on student or travel visa, you most certainly can be seen.
Please note that there will be a charge if you do not have your RAMQ medical card and
A receipt can be provided for your insurance claim.
Your child must be linked to your own patient portal in order to be able also book an appointment online or him or her. Please request it to our administrative staff.
The fastest way to book an appointment with your physician is through your patient portal.
The patient portal is an account that allows you to access your medical profile online! You can manage your appointments for you and all your family by browsing through and consulting your online document and via our secured platform. When booking an appointment, you have the option of choosing a consultation with your family doctor or an emergency appointment with one of our practitioners.
The slots are refreshed every 24 hours; hence, we suggest you consult your patient portal at a later time so that new slots become available. Do not forget to check in both the blue and red sections!
Please note that our urgent care service is available 24/7. It is viewable in the “emergency appointments” section of the patient portal
You must present yourself and your child at the clinic 5 minutes before your scheduled appointment time.
Please note that arriving more than 15 mins late to an appointment for any reason will be considered a “no show” and result in a fee of $50.
People who schedule an appointment twice in two consecutive days and do not show up may be asked to refrain from scheduling any further appointments at Bloom in the future.
It is important to respect to your booked appointment, otherwise this prevents another patient to be able to benefit from an appointment with a physician.
If you wish to cancel your consultation, we ask that you please do it in a timely fashion and not at the last minute.
It is possible to cancel an appointment through the patient portal or by contacting us directly.
Furthermore, please think of the others and only book one appointment at a time.
No, there are no fees to see a doctor if you have RAMQ coverage.
If, however, you do not have RAMQ coverage, do not have your RAMQ card on your first visit or your RAMQ card is expired, then you will be charged a fee for the visit.
There will also be a fee for health certificates, medical reports, SAAQ reports and missed appointments to mention a few.
These fees will differ depending on the complexity of the case, as per the Fédération des médecins omnipraticiens du Québec (FMOQ) guidelines.
Only for services not covered by RAMQ. Please refer to the fee schedule and the display of eligibility.
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